contactbabel.com Email Addresses and Contacts - KazanSEO

Contactbabel is a leading research and analysis firm specializing in the contact centre industry. Founded in 2000, they provide insights and analysis to help companies develop their contact centre strategies. Their research covers topics such as customer service standards, technological advancements, and operational changes affecting the industry. They also offer directories and consultancy services for solution providers in the United Kingdom and United States. Contactbabel aims to assist contact centres in comparing themselves to competitors and understanding where the industry is heading. One key focus of their research is the importance of politeness and friendliness among call centre agents, particularly for young customers.