The website is about the Furniture and Home Improvement Ombudsman, an independent nonprofit organization providing alternative dispute resolution services for both consumers and businesses since 1992. They aim to inspire consumer confidence by assisting those who are not satisfied after going through a business's complaint process. The organization also works towards raising standards across the entire industry. The site offers information on how consumers can raise a dispute or retrieve an existing one, while businesses can find details on becoming members or partners. It provides FAQs, news, publications, and contact information for individuals looking to complain or join their services.
