The website is about the Financial Services Pensions Ombudsman (FSPO), which provides free services for resolving complaints related to financial services and pensions. They offer legal references, governance publications, and important information on making a complaint. The FSPO emphasizes that they will not seek payment from complainants. Before submitting a complaint online, it is recommended to first contact the service provider. If unsatisfied with their response, individuals can then proceed with submitting their complaint to the FSPO. Additionally, the FSPO is connected to FinNet Europe-wide network and consumer complaints organizations in European countries responsible for settling consumer complaints in the area of financial services.
